Privacy Policy for Sapumal Tours
At Sapumal Tours, we are committed to protecting your privacy. We only collect information essential for providing our services and ensure it is handled with the utmost confidentiality. Our goal is to give you a safe, secure, and enjoyable experience throughout your journey with us. This policy explains what information we collect, how we use it, and how we protect your privacy.
1. Information We Collect
We collect personal information only when it is necessary to provide you with our services. This may include:
- Personal Information: Name, email, phone number, and address for booking and communication purposes.
- Payment Information: For booking tours, we may collect payment details. These are processed securely through trusted payment gateways.
- Usage Data: Information about how you use our website (via cookies and tracking technologies) to improve user experience.
2. How We Use Your Information
We use the information collected to:
- Process bookings, payments, and provide travel updates.
- Personalize your experience with customized tours and packages.
- Send important service updates or promotional offers.
- Improve website performance and user experience through analytics.
3. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. These small files collect anonymous data such as browser type, device information, and user preferences. This allows us to:
- Understand user behavior on our website.
- Offer personalized content and tailored recommendations.
You can control or disable cookies via your browser settings. However, disabling cookies may affect certain website features.
4. Data Security
We prioritize your privacy and safeguard your information using the latest security measures, including:
- Secure Payment Systems: All payment transactions are encrypted and processed through secure gateways.
- Data Encryption: Personal information is encrypted and stored on secure servers.
- Access Control: Only authorized staff have access to customer data, and all access is strictly monitored.
5. Sharing of Information
We never sell, rent, or share your personal information with third parties, except in the following cases:
- Service Providers: To facilitate bookings or tours (like hotels, guides, or transport providers).
- Legal Compliance: If required by law or for legal proceedings.
6. Your Rights
You have the right to:
- Access: Request a copy of your personal information.
- Update: Update or correct inaccurate information.
- Delete: Request the removal of your personal data (subject to legal obligations).
7. Policy Updates
We may update this privacy policy from time to time. Changes will be posted on our website, and we encourage you to review it periodically.
8. Contact Us
If you have any questions, concerns, or requests regarding our privacy policy, feel free to contact us:
📍 Address: D 96/4, Market Road, Hemmathagama Town
📧 Email: sapumal@sapumal.tours
📞 Phone: 0352257424 / 0774367280
Your privacy matters to us, and we are dedicated to protecting your personal information while delivering a seamless travel experience.